Refund policy

Return & Refund Policy

Last updated: 31 August 2026

We want customers to understand our return and refund process before making a purchase.

Return request period

A return request must be submitted within 14 days after delivery.

To request a return, email info@sirehluxe.com with your order number and the reason for the request. Please do not send a product back before receiving return instructions.

Change-of-mind returns

For skincare and personal-care products, change-of-mind returns are accepted only when the product is unused, unopened, sealed and in its original packaging.

For hygiene and safety reasons, opened skincare or personal-care products cannot normally be returned for change of mind.

For an approved change-of-mind return, the customer is responsible for the cost of return shipping.

Damaged, defective or incorrect items

Please report a damaged, defective or incorrectly supplied item as soon as possible and preferably within 48 hours after delivery. Include the order number and clear photographs or video where appropriate.

When a claim is approved because of a supplier, fulfilment or shipping error, SirehLuxe Beauty will arrange the appropriate remedy and will cover approved return or replacement shipping costs where applicable.

Bundles

Products purchased as a bundle must normally be returned together as the original bundle and must meet the applicable return conditions.

Refunds

After an approved return has been received and reviewed, the refund will be issued to the original payment method.

Refund processing normally takes approximately 5–10 business days after approval, although the time required for the funds to appear in the customer’s account depends on the payment provider or bank.

Restocking fees

SirehLuxe Beauty does not charge a restocking fee for an approved return.

Exchanges

We currently do not process direct exchanges. Where a return and refund are approved, a customer may place a new order separately.

Order cancellations

A cancellation request can only be considered before fulfilment begins. Once an order has entered fulfilment, cancellation might no longer be possible.

Consumer rights

Nothing in this policy limits any mandatory consumer right available under applicable law.

Contact

Address:
PT 400 Tingkat 2, Lembah Sireh
15050 Kota Bharu, Kelantan, Malaysia

Email: info@sirehluxe.com
Phone: +60 18-262 7267
Website: sirehluxe.com

Operated by: HAMQIY GLOBAL NETWORK